Shipping US and CANADA
We ship doors everywhere in the contiguous United States and lower Canadian provinces.
Shipping cost can vary depending on the size, weight and destination of your order. Estimated transit time is 1-7 business days (some locations may vary depending on the shipping company’s serviceability).
What to Expect?
Samples, hardware, floating shelf, bathroom, media, and smaller kitchen orders will usually ship parcel (UPS, FedEx, or USPS). Depending on the size and weight of the order, your order may ship in multiple boxes. You will receive a tracking confirmation email with estimated delivery date once your order ships out. A signature may be required for some deliveries.
For kitchen and orders that contain oversized pieces, your order will ship by freight LTL on a 4x8 pallet(larger orders may be on multiple pallets). All pallet orders will deliver curbside only and will require a weekday delivery appointment (the freight company will contact you after your order is in transit). Delivery appointments must be confirmed in a timely manner in order to avoid any additional storage fees, which if incurred are the responsibility of the customer. If there are any circumstances that may make delivery to delivery addresses challenging (such as rural areas, unpaved roads, hills, etc.) where a freight truck may have difficult accessing, please contact us at firstname.lastname@example.org. Any additional fees and/or charges by the shipping company as a result of re-delivery due to customer not being home, incorrect address, storage fees, etc. will be the sole responsibility of the customer.
In the rare event of shipping damage, report any damage to the driver and note on the delivery receipt. Take pictures and contact Customer Service at email@example.com within 72 hours. Keep all packaging and damaged items as the shipping company may claim these as part of their damage investigation.
All Canada orders are subject to brokerage and import fees.
Customs clearance information:
For pallet orders, we use Clearit.ca for the customs broker on Canada orders. After your order ships out, Clearit.ca will contact you regarding import fees and payment can be made online. For more information, please visit Clearit.ca.
If you have any questions, please feel free to contact Customer Service.
Frequently asked questions:
1. What if I need to change the shipping address of my order?
Please contact Customer Service if your order requires a change of address.
2. How will I know if my order has shipped?
You will receive a shipment confirmation email once your order has shipped.
3. What are LTL/Freight delivery appointments and curbside delivery? (Freight Shipping)
For larger orders, your order will deliver by freight truck on a large 8 foot pallet. The freight company will call you to schedule a weekday delivery appointment (they usually require a 4-hour window). When your order arrives, it will be delivered curbside only on the main road. It is highly recommended to have help available with moving and unloading your order.
4. What happens if my UPS/FedEx order requires a signature but I won't be home on the delivery date?
5. Can I pick-up my order at UPS/FedEx Store?
Yes! UPS & FedEx allow for customers to sign-up for an online account and change their delivery options including pick-up at UPS/FedEx Store and sign for packages remotely.
6. What if my order is damaged or incorrect?
For pallet deliveries, it is very important to note any visible damage, take pictures, and report it to the driver. This will help us in processing any damage claims. After receiving your order, please inspect all of the pieces carefully and report any damage or incorrect pieces to firstname.lastname@example.org within three business days.