Terms & Conditions
You have 24 hours after your order is placed to make changes and edit your order. You can do this by contacting firstname.lastname@example.org with your requested changes, order number and contact information.
Up to 24 hours: No Fee
2-3 business days: 25% restocking fee for each changed/removed item.
After 3 business days: No changes and/or edits can be made. Address changes are possible with additional address change fees.
For kitchen fronts and panels, if on checkout you select "YES, PLEASE review my kitchen after placing the order", your order will be placed but not processed until a Semihandmade team member confirms the order with you, whether there are changes or not. Once confirmed, your order will be fully paid and processed, at which point it will be considered final. For this reviewing service, you will need to supply your plans to the Semihandmade team; if we do not receive your plans within 48 hours of placing your order, the order will be processed 'as-is' and considered final.
Lead Times: Lead times begin once the order has been finalized and paid for. If there are any edits or adjustments made to the order, the lead time resets and starts once the new adjusted order is finalized and paid for.
Custom Pieces (Edits): Custom piece edits can ONLY be made within 24 hours of original order. They are considered final after 24 hours, non-refundable and cannot be returned or exchanged.
You have 24 hours after your order is placed to cancel your order. You can do this by contacting email@example.com with your requested changes, order number and contact information.
Up to 24 hours: No Fee
2-3 business days: 25% Restocking fee on entire order.
After 3 business days: No cancellations. All sales final.
Sales for all custom pieces are final. All custom pieces are non-refundable and cannot be returned or exchanged.
If the customer is unable to receive their order within 5 days of the shipping carrier’s scheduled delivery time, the customer is subject to additional shipping charges including, but not limited to, storage and re-delivery fees. Delivering to islands or remote areas may result in additional shipping/ferry fees, which if incurred are the responsibility of the customer.
In the rare event of shipping damage, Please take photos of the damage. Report the damage to the driver and note it on the delivery receipt. Then, within 72 hours, send those photos and an explanation to Semihandmade Customer service at firstname.lastname@example.org. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigations.
Doors Fronts, Floating Shelves and other parts
Your Semihandmade order is considered final once placed. Because our manufactured products – including, but not limited to, doors, drawer faces, panels, trim, and floating shelves - are made-to-order, we do not accept returns. This includes all kitchen orders (Sektion, Akurum), bathroom orders (Godmorgon), media orders (Besta), miscellaneous parts and floating shelves. We will, however, fix or replace any manufacturer-related imperfection if a claim is made at email@example.com within three business days of the customer receiving his/her order.
Semihandmade Warranties vary by door material; please consult our website’s Warranty Page for coverage of your particular choice.
To return Decorative Hardware, you must contact us at firstname.lastname@example.org within 30 days of receiving the product. Please note customers are responsible for all shipping costs, and materials must be returned in unused and resellable condition with original packaging.
Sarah Sherman Samuel (SSS)
We honor returns up to 30 days on SSS Hardware. Because of the unfinished nature of the brass, which begins oxidizing as soon as the package opens, we can only honor returns that are unopened and in their original packaging. When returning, hardware must be carefully packaged and shipped to return in original and resellable condition.
We honor returns up to 30 days on Rejuvenation Hardware. We can only honor returns that are unopened and in their original packaging. When returning, hardware must be carefully packaged and shipped to return in original and resellable condition.