FAQ Shipping

Where do you ship?

We ship all products everywhere in the contiguous United States (with the exception of Caesarstone). For information on Caesarstone availability, click here.

 

How long will it take for my order to arrive?

See our lead times page for estimated production length. Allow for an extra 1-7 business days for shipping, depending on order volume and shipping location. Occasionally, it might take longer depending on the shipping company’s serviceability.  

 

How is my order shipped?

All doors are totally insured against damage and are shipped LTL (a private shipper with Less-Than-a-Truckload) via curbside delivery. Please plan accordingly. Please note: White glove service and inside delivery ARE available. For additional questions please contact us.

 

Can I pick up my order?

Unfortunately, local pickups are not available as our doors ship from different manufacturing facilities around the US.

 

Is there a size limit to what you ship?

To prevent damage, the maximum length of any Semihandmade piece we ship is 95". For panels, the maximum height is 95", so if you need something taller it will come in 2 pieces and please note there will be a seam.

 

What if something arrives damaged?

The only thing more important than getting your order right is making sure it arrives in mint condition. To that end, we take great care in packing everything and stand behind our shipping agents. We ask that all customers check their delivery upon arrival and notify us of any problems within 3 business days. Documenting damage is vital, so please make note of the damage when signing for your shipment, take photos and save all packing material. Please note: Any physical damage to the outside of packaging must be photographed and reported to help@semihandmade.com within 24 hours. All damage claims are void if not reported to Semihandmade within 3 business days of delivery.

Do you ship to a PO BOX?

We are sorry, but at this time we do not ship to a PO BOX.