Doors Fronts, Floating Shelves and other parts
Your Semihandmade order is considered final once placed. Because our manufactured products – including, but not limited to, doors, drawer faces, panels, trim, and floating shelves- are made-to-order, we do not accept returns. This includes all kitchen orders (Sektion, Akurum), bathroom orders (Godmorgon), media orders (Besta), miscellaneous parts and floating shelves. We will, however, fix or replace any manufacturer-related imperfection if a claim is made at firstname.lastname@example.org within three business days of the customer receiving his/her order.
We honor returns up to 30 days on hardware items, as long as they are returned in unused and resellable condition with all original packaging. To initiate a return, contact us at email@example.com. Once we receive the items, a refund will be issued, minus any shipping charges.
Sarah Sherman Samuel (SSS)
We honor returns up to 30 days on SSS Hardware. Because of the unfinished nature of the brass, which begins oxidizing as soon as the package opens, we can only honor returns that are unopened and in their original packaging. When returning, hardware must be carefully packaged and shipped to return in original and resellable condition.